Terms of Sale

Digital Era Solutions SARL — a limited liability company under Moroccan law, with share capital of MAD 100,000. Registered office: Résidence Al Aziza, Boulevard Royaume Arabie Saoudite, 3rd floor No. 20, Tangier, Morocco. Trade Register (RC) Tangier No. 107627 · IF No. 45953907 · ICE No. 002594794000073. (“Calendify”, “we”)

Calendify charges Patients no service fee. Booking, joining queues, receiving reminders, and writing reviews are free for Patients and always will be. Where a service is paid online — currently Teleconsultations and Home Visits — the amount the Patient pays is the Professional’s fee, not a Calendify service charge. These paid services are governed by Part II.

Professionals pay to use Calendify under one of three plans: (i) “Pay per visit”, a price per completed appointment, with no commitment; (ii) “Monthly”, a flat monthly fee with unlimited bookings; or (iii) “Yearly”, a flat fee for twelve months with unlimited bookings, discounted from the “Monthly” plan (currently by 20%). Current prices are communicated to you in your professional area and are available from our sales team. Special terms agreed with our sales team are also shown there. All prices are in Moroccan Dirham (MAD) and include applicable VAT.

New professional accounts start with a free trial when our team approves the account (currently 30 days, subject to change as indicated in your professional area and by our sales team). During the trial, all features are available, no payment card is required, and nothing is invoiced.

You may choose your plan at any time from your professional area. We send a reminder email seven days before the trial ends, and again the day before. If you have not chosen a plan when the trial ends, your account moves to the “Pay per visit” plan: you are then invoiced only for completed appointments. You may close your account at any time during the trial without being charged (Article 22).

“Pay per visit” plan

Fees are calculated from completed appointments, meaning appointments marked as completed in Calendify, including patients seen without a booking, and are invoiced at the start of each month for the previous month (in arrears). No invoice is issued for a month with no completed appointment. Cancelled or no-show appointments are not charged — except for Teleconsultations and Home Visits paid online, which are governed by Part II. For those paid services, a Patient no-show (or a late cancellation under 24 hours) is treated as a completed appointment for billing purposes, and our commission applies.

“Monthly” and “Yearly” plans

The “Monthly” plan is invoiced at the start of each month for that month, and the “Yearly” plan at the start of each twelve-month period for those twelve months. The month in which the trial ends is invoiced at the start of the following month, pro rata to the days after the trial. These plans renew automatically at the end of each period until you change plan. Before each renewal of the “Yearly” plan, we remind you by email. Whatever your plan, closing your account gives no pro-rata refund and incurs no penalty, and amounts relating to the period before the closure remain due.

Plan changes

You may change plan at any time from your professional area. During the trial, the change is immediate. After the trial, it takes effect at the start of the next period (the first day of the following month), with no pro-rata calculation. If you leave the “Yearly” plan, the change takes effect at the end of the current yearly period, with no refund.

Payment

Your invoices are available in your professional area and are payable by the due date shown on each of them. You may pay: (i) by bank card, on the secure payment page of our payment service provider, Payzone (Vantage Payment Systems); Calendify never receives your card number; (ii) by automatic payment, which you may turn on when paying an invoice by card: your card is then saved by Payzone, and each invoice issued afterwards is charged to it on the day it is sent; if a charge fails, it is tried again three and seven days after the first attempt, and you are informed by email; you may turn automatic payment off at any time from your professional area; or (iii) by bank transfer, quoting the invoice number as the reference.

Unpaid invoices

If an invoice is not paid by its due date, we send you reminders by email and in your professional area. If it remains unpaid, Calendify may, after giving you written notice, suspend access to your professional account until it is paid.

Price changes

Any increase in the prices that apply to you is announced by email at least thirty (30) days before it takes effect. A change to the prices offered to new Professionals does not change yours: you keep your prices for as long as your professional account remains open. The price of the current yearly period on the “Yearly” plan does not change before its renewal.

Taxes

Prices include VAT where applicable. If you need an invoice in your business name, enter your billing details (business name, ICE, IF, address) in your professional area before your first invoice; retroactive changes are not always possible.

Part III — Final provisions

The Service is provided on an “as is” and “as available” basis. We do our best to keep it running but cannot guarantee it will be uninterrupted, error-free, or free of security breaches.

To the maximum extent permitted by Moroccan law:

• We are not liable for indirect, incidental, special, or consequential damages, including loss of revenue, data, or reputation.
• Our total liability for any claim related to the Service is limited to the amount you actually paid us in the 12 months preceding the triggering event. For the Patient, this limit is the greater of (i) one thousand (1,000) MAD or (ii) the total sums paid through the Platform for the appointment(s) at issue over that period.
• We are not liable for the acts or omissions of Professionals or Patients. Disputes between a Professional and a Patient are to be settled directly between them.

You may close your account at any time from your settings. Closure does not automatically delete all your data (see the Privacy Policy). We may suspend or close an account if we reasonably believe it breaches these Terms, is used fraudulently, harms other users, or where the law requires. Where possible, we notify you so you can export your data.

We may change these Terms, for example when launching a feature or when the law changes. We then update the “Last updated” date and, for material changes, notify you by email or in-app with reasonable notice of thirty (30) days. The terms applicable to a booking are those in force and accepted on the day of payment. Continuing to use the Service after a change takes effect constitutes acceptance.

These Terms are made available in French, English, and Arabic. In the event of any discrepancy between versions, the French version prevails. For Moroccan consumers, the Arabic version may nonetheless apply under consumer-protection rules; the French and Arabic versions must exist and be consistent.

These Terms are governed by the law of the Kingdom of Morocco. In the event of a dispute, the parties will first seek an amicable solution; a consumer Patient may use a consumer-mediation scheme. Failing amicable resolution, any dispute will be submitted to the competent courts of Tangier, Morocco, subject to the mandatory provisions of Law No. 31-08 that may allow a consumer to bring proceedings before the court of their domicile.

Questions, feedback, or legal notices:

• General: hello@calendify.ma
• Billing: billing@calendify.ma
• Payment support (Teleconsultations / Home Visits): contact@calendify.ma
• Security: security@calendify.ma
• Privacy: privacy@calendify.ma